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| RETURNS AND EXCHANGE POLICY |
Wedding Ring Depot values customer service as a forefront of our goals. It is important to us that you are 100% satisfied with your purchase. If prior to 30 days of your receipt of your merchandise, we will gladly accept returned merchandise, Provided it meets all criteria listed under the conditions for return:
SECURITY TAG
All merchandise purchased from Wedding Rings Depot are guaranteed brand new. The Security Tag assures the item you received has not been worn and is in perfect condition. Removing the Security Tag invalidates the return and exchange acceptability.
CONDITIONS FOR RETURN:
We will accept returns and exchanges on all 14kt merchandise (except for engraved merchandise) in its original condition for a full refund or exchange when accompanied by the original sales receipt/Invoice and an RMA Number (Return Merchandise Authorization).
18kt, Platinum, customized, and special order merchandise are all final sales as soon as the order is placed. No returns, cancellations nor exchanges will be accepted at anytime, as these are customized products, made only when ordered. Once the order has been submitted, the credit card gets charged, and the order is into production the same time.
We will not accept used, altered, tampered, or damaged merchandise, and merchandise without the original tags will not be accepted either.
Merchandise may only be returned within 30 days from date of delivery.
Size 3 to 4.5 and 13.5 up are all customize orders and cannot be returned or exchanged.
RETURN PROCESS:
1. Use the original packaging to repackage the merchandise to be returned.
2. Acquire the RMA Number. This RMA number can be found by logging in to your weddingringsdepot.com account, go to previous order, click on the order number of the item that you wish to return. This will open a page that will show your order details. Under order details, click request a return merchandise authorization. A new page will open where you will be required to check on the specific item/s you wish to return. You will also be prompted to input your reason for return. It takes 1 business day for us to review your request, after which a return status/update will be available on your account.
3. Print/hand-write the RMA confirmation that will be e-mailed to you on both the invoice and the packing slips and include this on the return package. Once you have been approved for an RMA number, you have 15 business days to return the merchandise to us. After 15 Business days and we still don't have your return or exchange your RMA number will be expired and we will not accept the rings anymore. It will be shipped back to you.
4. Tracking the status of the returned merchandise. As soon as we receive the package back, the status of your return will be updated under My Accounts and can be checked by logging in, and clicking on the specific order transaction number which will show the complete order history details.
Receiving your Refunds or Exchanges.
Refunds will be made to returned 14kt merchandise. Your payment will be credited back to the credit card used 2 businesss days after we have received your returned merchandise.
In cases of exchange requests, the requested new merchandise will be shipped the following business day after the original merchandise has been received and confirmed to be in its original condition with all the original tags attached.
Shipping charges will not be refunded. Shipping fees for the items being returned will be shouldered by the customer.
We do not charge restocking fee for returns.
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